When you enter a post office you can see several counters: for sending money, for sending registered letters and buying stamps, for ordering telephone calls and sending telegrams, for sending parcels.
It is a long way from the sender to the addressee. When the letter has been written and put into the envelope, the envelope is sealed, stamped, and addressed. Then it is ready to be dropped into a letterbox. The box is cleared once or several times a day and the mail is taken to the main post office. There it is postmarked and sorted according to its destination, put in mail bags and loaded on trains or cars. When the mail reaches the place it is going to, the postmen sort it again. Later in the morning a postman delivers the letters.
Before a parcel is sent off it is weighed. A label may be put on it, such as "fragile" or "urgent". Parcels should be tied up with care. When a parcel cannot be delivered because the addressee is not at home, a note is dropped into his letterbox asking him to collect the parcel at the post office.
Postal clerks must know all the postal regulations so as to be able to answer all sorts of questions: "How much is this postcard to France, please?" or "Have I got the right stamps?" The clerks must be very patient. On the other hand, at the telephone counter it is people who must be patient. I often takes some time to put through long-distance calls. Before each call a person should think about what he wants to say, to make the call clear and brief. Women seem to have more to say to their friends than men.
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